Refund Policy
Last updated: 8 November 2026
You can get a full refund within 14 days of purchase if you have not placed a trade on the account. Once trading starts, the evaluation service has been delivered and the fee is not refundable.
1. When you get a full refund
| Situation | Refund |
|---|---|
| You ask within 14 days and have placed no trade on the account | Full refund |
| 3 Lives: you ask within 14 days and have placed no trade on life 1 | Full refund |
| You were charged twice for the same order | The duplicate charge, in full |
| We could not deliver your account within 3 working days because of a problem on our side | Full refund, or a new account if you prefer |
2. When there is no refund
- A trade has been placed on the account (on any life, for 3 Lives)
- The account had a Hard Breach or passed
- The account was closed for a prohibited practice under our Terms
- You bought from a country on our restricted list or gave false details
- Unused lives on a 3 Lives purchase, after trading has started
- Discounts or launch offers that ended after you bought
3. How to ask for a refund
- Email support@jetfunded.io from the address on your account, with your order number.
- We confirm within 2 working days.
- We send the refund within 5 working days of confirming.
4. How the money comes back
- Crypto payments: refunded in USDT for the US dollar amount you paid, to the wallet you paid from or another wallet you verify as yours. We pay the network fee.
- Card payments: refunded through our payment partner to the original card where possible. Your bank may take 5–10 working days to show it. If the partner converted your card payment to crypto, the refund may come as USDT instead.
5. Chargebacks
Please contact us before disputing a payment with your bank: most problems are solved faster that way. If you open a chargeback after using the service, we may close the account and its remaining lives, and give the bank our records of the account's use.
6. Questions
[Company Name] · support@jetfunded.io